Self-Service Password Reset (SSPR) is a feature in that allows users to reset their passwords without needing to contact their IT helpdesk. By using SSPR, users can securely regain access to their accounts by verifying their identity using pre-configured authentication methods such as email, phone number, or security questions.
Key Features of SSPR:
- Empowers Users: Users can reset their own passwords anytime, reducing reliance on IT support.
- Improves Productivity: Reduces downtime associated with waiting for password resets.
- Compliance with Security Policies: Allows admins to enforce password policies and multi-factor authentication (MFA) during the reset process to enhance security.
The requirement for the SSPR is that you must have MFA enables. If you have not enabled the MFA, please check on the step to complete that on this link:
The following are the steps taken to reset the password.
- Click the Forgot my Password link below the password bar.
- Fill in the captcha code
- Choose the first and second verification step you will use. For the phone number you must enter the phone number associated with your account. For the Authenticator app please enter the 6-digit code from the app.
- Make a new password and click finish. Proceed to login with your newly created password.
